Service Desk Agent


Education:                          High school graduate or above

Job Type:                            Full Time / Part Time   


  • Handle all inquiries and incidents with excellent etiquette which covering services within the assigned territory.

  • Provide prompt assistance on enquiries and first-call resolution/troubleshooting to end users in accordance with standard process and job knowledge. 

  • Ensure all user support calls and service requests are handled or escalated in a timely manner to respective supporting team. 

  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking system. 

  • Follow the incident management process and update users from time to time with latest status of problem resolution in progress for customer satisfaction. 

  • Provisioning of user accounts and other service requests in accordance with the Service Request Procedures.

  • Perform task delegated by supervisor/ Management.


  • High school graduate or above.

  • Excellent oral and written communication skills, and displays high commitment to improve customer service. 

  • Ability to provide support over the phone or email; good listening skills, professional demeanor. 

  • Consistency in the delivery of established service standards and job knowledge. 

  • Ability to work efficiently in high demand, team oriented environment. 

  • Ability to be flexible with skills in a 24 hour, 7 day a week rotating roster.

An excellent career path is now available.  

Interested candidates please submit your full resumé to [email protected]